Prophecy Expands basis2 Suite
Prophecy International today announced a heads of agreement to globally
distribute Imass' customer contact management, service order management,
visualisation and mobile working software as part of the basis2 suite of
customer information systems for utilities.
As Prophecy's UK basis2 partner, Imass has a deep understanding of the business
and IT requirements of utilities.
Dean Littlefield, CEO of Prophecy's Utilities business said:
"This extends the basis2 software coverage and provides increased value to our
utility based customers. Imass Customer Contact management will assist utilities to
better manage their customers' enquiries whilst providing a basis for improving
customer satisfaction; Service Order management provides an integrated set of tools
to improve the coordination and management of unplanned asset maintenance;
Visualisation and Mobile working will assist customer service agents and maintenance
crews alike in serving their customers more effectively."
Imass Commercial Manager, Dave Hudspith commented:
"Imass welcomes the opportunity to bring our products to other markets
through this innovative arrangement. The technical teams from both of our
organisations are looking forward to ensure that we deliver the best possible
integrated solution to our customers in the utility sector. I am sure that the
success we have enjoyed already in winning the project to deliver the basis2
solution to Cambridge Water, who also use Imass mobile mapping systems, will be
repeated around the world by Prophecy and their partners in other countries."
The systems will integrate Customer Information, Geographic Information and Asset
Management systems and improve the management of a utilities' mobile workforce.
Prophecy will distribute the software through its worldwide network of partners and
is currently finalizing plans to launch the expanded basis2 suite of products.